:root{color:#1c2628;background:#f6f6f3;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none}*{box-sizing:border-box}body{margin:0;min-width:320px}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.65}.app-shell{max-width:1600px;margin:0 auto;padding:28px 34px 42px}.topbar,.detail-heading,.section-title-row,.panel-header,.conversation-card-top,.conversation-card-footer,.booking-card,.action-row{display:flex;align-items:center;justify-content:space-between;gap:16px}.topbar{margin-bottom:25px}h1,h2,h3,p{margin:0}h1{font-size:30px;font-weight:720;line-height:1.1}h2{font-size:22px;font-weight:700;line-height:1.2}h3{font-size:15px;font-weight:700}.eyebrow{color:#687375;font-size:12px;font-weight:720;letter-spacing:.07em;line-height:1.25;text-transform:uppercase;margin-bottom:5px}.pilot-notice{display:flex;align-items:center;gap:9px;color:#496156;font-size:13px;font-weight:650}.pilot-notice span{width:9px;height:9px;border-radius:50%;background:#3f8d68}.topbar-actions{display:flex;align-items:center;gap:13px}.sync-button,.sign-out-button{border:1px solid #87a897;border-radius:4px;background:#fff;color:#2f634b;font-size:13px;font-weight:700;padding:8px 11px}.sync-button:hover:not(:disabled){background:#eaf4ed}.sign-out-button{border-color:#b9c5bd;color:#35423d}.sign-out-button:hover{background:#f1f4f1}.mailbox-status{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:-11px 0 18px;color:#647073;font-size:12px}.mailbox-status.connected{color:#336a50}.mailbox-status span{color:#376e54;font-weight:700}.stats{display:grid;grid-template-columns:repeat(4,1fr);margin-bottom:24px;border:1px solid #d8ded9;border-radius:7px;background:#fff}.stats div{padding:17px 21px;border-right:1px solid #d8ded9}.stats div:last-child{border-right:0}.stats strong,.stats span{display:block}.stats strong{font-size:24px;line-height:1;margin-bottom:6px}.stats span{color:#667174;font-size:13px}.workspace{display:grid;grid-template-columns:minmax(295px,.82fr) minmax(0,2fr);min-height:690px;border:1px solid #d8ded9;border-radius:7px;overflow:hidden;background:#fff}.queue-panel{border-right:1px solid #d8ded9;background:#fbfcfa}.panel-header{padding:22px 20px 17px;border-bottom:1px solid #d8ded9}select{min-height:34px;border:1px solid #c7d0ca;border-radius:4px;background:#fff;color:#263033;padding:6px 27px 6px 9px}.conversation-list{display:grid}.conversation-card{width:100%;text-align:left;border:0;border-bottom:1px solid #e4e8e4;padding:16px 20px;background:transparent;color:inherit;overflow-wrap:anywhere}.conversation-card:hover{background:#f1f5f1}.conversation-card.active{background:#e6f0e9;box-shadow:inset 3px 0 #3e8064}.conversation-card-top{margin-bottom:5px}.conversation-card-top strong{min-width:0;font-size:14px}.conversation-card time{color:#758084;font-size:11px;white-space:nowrap}.conversation-card>span{display:block;font-size:13px;line-height:1.4}.conversation-card-footer{flex-wrap:wrap;align-items:flex-start;justify-content:flex-start;margin-top:10px}.conversation-card-footer small:first-child{color:#6a7578;font-size:11px;line-height:1.3}.handling,.triage-badge{display:inline-flex;align-items:center;width:fit-content;max-width:100%;border-radius:3px;padding:4px 6px;font-size:11px;font-weight:700;line-height:1.25;overflow-wrap:anywhere}.needs-response{background:#e8ece9;color:#51605a}.decline-and-reply{background:#f8edd5;color:#805a17}.no-reply-needed{background:#e3ece5;color:#426451}.junk{background:#eaebea;color:#5f6862}.review-required{background:#f8edd5;color:#805a17}.escalate{background:#f8e1df;color:#9a3a37}.safe-reply{background:#dcefe4;color:#296348}.detail-panel{padding:28px 30px 34px;overflow:auto}.detail-heading{align-items:flex-start;margin-bottom:25px}.detail-badges{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:7px}.customer-line{color:#657174;font-size:13px;margin-top:7px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.message-card,.ai-card,.booking-card,.reply-section,.audit-section{border:1px solid #dce2dd;border-radius:6px;background:#fff}.message-card,.ai-card{padding:18px}.message-card h3,.ai-card h3{margin-bottom:10px}.message-card p,.ai-card p,.booking-card p{color:#435054;font-size:14px;line-height:1.55;white-space:pre-line}.rule-box{margin-top:14px;padding:12px 13px;border-left:3px solid #d2a43e;background:#fbf7ed}.rule-box strong{font-size:12px}.rule-box p{margin-top:4px;font-size:13px}.booking-card{display:grid;grid-template-columns:185px 1fr;gap:16px;align-items:center;padding:15px 18px;margin-top:14px;background:#f7faf7}.booking-card .eyebrow{margin:0 0 3px}.booking-card strong{font-size:16px}.reply-section{margin-top:14px;padding:19px}.section-title-row{align-items:flex-end;margin-bottom:13px}.section-title-row label{color:#586467;display:grid;gap:5px;font-size:12px;font-weight:650}textarea{display:block;width:100%;resize:vertical;min-height:160px;border:1px solid #bfcac3;border-radius:4px;padding:12px;color:#263033;line-height:1.5}textarea:focus,select:focus,input:focus{outline:3px solid #cfe4d7;outline-offset:1px;border-color:#48826a}.response-library{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end;margin-top:15px;padding-top:15px;border-top:1px solid #e0e6e1}.response-library label{display:grid;gap:5px;min-width:0;color:#586467;font-size:12px;font-weight:650}.response-library select,.response-library input{width:100%;min-height:34px;border:1px solid #c7d0ca;border-radius:4px;background:#fff;color:#263033;padding:6px 9px}.response-library .secondary-button{min-height:34px;white-space:nowrap}.action-row{justify-content:flex-end;margin-top:13px}.primary-button,.secondary-button{border-radius:4px;padding:9px 13px;font-size:13px;font-weight:700}.primary-button{border:1px solid #2f6e54;background:#36795d;color:#fff}.primary-button:hover{background:#2b674e}.secondary-button{border:1px solid #b9c5bd;background:#fff;color:#35423d}.action-note{color:#687376;font-size:12px;margin-top:11px}.triage-section{display:grid;grid-template-columns:minmax(0,1fr) minmax(180px,240px) auto;gap:13px;align-items:end;margin-top:14px;padding:16px 0;border-top:1px solid #dce2dd;border-bottom:1px solid #dce2dd}.triage-section label{display:grid;gap:5px;color:#586467;font-size:12px;font-weight:650}.triage-section .secondary-button{min-height:34px;white-space:nowrap}.action-message{grid-column:1 / -1;color:#376e54;font-size:12px;font-weight:650}.audit-section{margin-top:14px;padding:18px}.audit-section ol{display:grid;gap:12px;list-style:none;margin:13px 0 0;padding:0}.audit-section li{display:grid;grid-template-columns:38px 1fr;gap:10px}.audit-section li>span{height:21px;border-radius:3px;color:#fff;font-size:10px;font-weight:750;line-height:21px;text-align:center}.audit-section li>span.ai{background:#596b9d}.audit-section li>span.staff{background:#65816f}.audit-section li p{font-size:13px}.audit-section li time{color:#7b8588;font-size:11px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.login-shell{display:grid;min-height:100vh;place-items:center;padding:22px}.login-panel{display:grid;width:min(100%,390px);gap:15px;border:1px solid #d8ded9;border-radius:7px;background:#fff;padding:28px}.login-panel h1{margin-bottom:4px}.login-panel label{display:grid;gap:6px;color:#4e5b5e;font-size:13px;font-weight:650}.login-panel input{min-height:40px;border:1px solid #bfcac3;border-radius:4px;padding:8px 10px;color:#263033}.login-panel input:focus{outline:3px solid #cfe4d7;outline-offset:1px;border-color:#48826a}.login-error{color:#9a3a37;font-size:13px;line-height:1.45}.login-button{justify-self:stretch;margin-top:3px}@media(max-width:900px){.app-shell{padding:20px 16px 30px}.topbar,.topbar-actions{align-items:flex-start;flex-direction:column}.stats{grid-template-columns:1fr 1fr}.stats div:nth-child(2){border-right:0}.stats div:nth-child(-n+2){border-bottom:1px solid #d8ded9}.workspace{grid-template-columns:1fr}.queue-panel{border-right:0;border-bottom:1px solid #d8ded9}.detail-panel{padding:22px 17px 26px}}@media(max-width:620px){.detail-grid,.booking-card{grid-template-columns:1fr}.section-title-row{align-items:flex-start;flex-direction:column}.section-title-row label,.section-title-row select{width:100%}.detail-heading{flex-direction:column}.detail-badges{justify-content:flex-start}.response-library,.triage-section{grid-template-columns:1fr}.response-library .secondary-button,.triage-section .secondary-button{width:100%}.action-row{align-items:stretch;flex-direction:column}.action-row button{width:100%}}
